Privacy Policy

Last Updated: 3 June, 2026

1. Introduction

Dispatching Answering Service (“we,” “our,” “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our dispatch, call answering, or virtual receptionist services across various industries such as transportation, home services, legal, and professional businesses.

2. Information We Collect

We may collect and store the following information:

Personal Information: Name, phone number, email address, and company details.
Service Data: Fleet size, dispatch logs, and call details provided by clients.
Technical Data: IP address, browser type, device data, and website usage analytics.
Cookies and Tracking Technologies: Used for improving performance and experience (see Section 6).
We may also collect business-specific details relevant to your industry (for example, service types, scheduling preferences, or client communication instructions) solely for service delivery purposes.

3. How We Use Your Information

We process your information to:

Provide and manage dispatch and call answering services.
Respond to inquiries, service requests, and billing updates.
Communicate important information such as maintenance or service changes.
Improve website functionality, performance, and user experience.
Comply with legal obligations and enforce our Terms of Service.

We do not sell, rent, or trade personal information to external parties.

If you are located in the European Economic Area (EEA), we process personal data only when one or more of the following apply:

Consent: You have given clear consent for processing your data.
Contractual necessity: Processing is necessary to provide our services.
Legal obligation: Processing is required by applicable laws.
Legitimate interests: Processing is necessary for our legitimate business interests, provided your rights are not overridden.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.
When no longer needed, data is securely deleted or anonymized.

6. Cookies and Tracking

Cookies help us analyze site traffic, remember user preferences, and improve performance.
You can disable cookies through your browser settings.
We may use third-party analytics (such as Google Analytics) to understand usage patterns. These providers may process anonymized information under their own privacy policies.

7. Third-Party Disclosure

We may share limited data with trusted service providers and partners who help us operate our website or deliver our dispatching services.
All third parties are bound by confidentiality and data-protection agreements.

8. Data Security

We use secure servers, SSL encryption, access controls, and data-management protocols to prevent unauthorized access, alteration, or disclosure.
However, no online system can guarantee 100% security, and users share data at their own discretion.

9. International Data Transfers

If you access our website outside the United States, your data may be transferred and processed in the U.S.
We ensure appropriate safeguards and legal mechanisms are in place for such transfers.

10. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Request limitation or objection to certain processing activities.
Withdraw consent at any time.
Opt out of marketing communications (see Section 11).

Requests can be made by contacting us at [email protected] .
We will respond within legally required timeframes.

11. Marketing Emails and Opt-Out

If you subscribe to our newsletters or updates, we may send occasional marketing emails.
You can unsubscribe anytime by clicking the “unsubscribe” link in any email or by contacting us directly.
We strictly comply with the CAN-SPAM Act and do not send unsolicited commercial messages.

12. Children’s Privacy

Our website and services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal data from minors.
If we become aware of such data, we will promptly delete it.

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective policies.

14. Policy Updates

We may update this Privacy Policy periodically.
Any revisions will be posted on this page with an updated effective date.
Continued use of our services after updates constitutes your acknowledgment and agreement.

15. Contact Us

If you have questions, concerns, or data requests, please contact: [email protected]